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Box Office Terms and Conditions
Can I purchase tickets on the door ?
Yes – if the show is not sold out. Tickets on the door will need to be paid via CASH or you can book online on arrival.
Do I need to bring my printed ticket?
You can bring your printed ticket or you can use an electronic device to show your e-ticket.
****When shall I get there?
*Friday 17th September 2021 – The show starts at 7.45pm, however the ‘doors’ will open at 7.00pm.
*Saturday 18th September 2021 – Our matinee show starts at 2.00pm, however the ’doors’ will open at 1.30pm.
*Saturday 18th September 2021 – Our evening show starts at 7.45pm, however the doors will open at 5.30pm, so feel free to bring your own pre show picnic.
Can children attend the event?
Yes they can! Tickets can be booked for children through our booking system. For children aged 12 and under tickets are priced at only £1.00 each. 12 years and older are charged at the full price of £8.00.
Is there anything I need to bring to the event?
The auditorium has wooden benched seating, so you may wish to bring a cushion or blanket to sit on. This is an outdoor event so please be prepared for all weather eventualities. Please check the forecast before the event as you may need a waterproof and/or suncream. We would advise bringing an extra layer, as it will be getting a little colder as the evening goes on.
You are more than welcome to bring your own food and drink as it will not be available at the venue.
Car Parking and getting to the Auditorium
There will be a car park available for guests, which is situated towards the top of Fort Amherst, opposite the Victorian allotments. This will be sign posted. There is then a short walk to Spur Battery Amphitheatre which includes a small hill.
Toilets
Facilities are available near the car park.
Wet Weather Policy
By purchasing tickets to ‘Off Book’ you understand that the performance is taking place in an outside venue where we have no control of the weather.
In the case of inclement weather, there is a possibility that the performance could be delayed, paused, abandoned or cancelled.
In any case of cancellation, the decision will not be made any more that 30 minutes prior to the advertised performance start time.
Cancellation or abandonment of the performance will only take place if the production team deem it to be of a health and safety risk to performers or patrons.
Cancellation of a performance will only be made at the venue itself and will not be communicated to those patrons that did not come to the venue or those that have already left.
If cancellation or abandonment of the production is necessary, ticket refunds will only be offered if,
- Tickets cannot be offered to an alternative performance
- If less than 50% of the performance has taken place.
In the event of a cancellation/abandonment where refunds are offered, it is the patron’s responsibility to collect an official refund slip before leaving the venue.
Umbrellas are permitted at the venue but must not be used during the performance
Accessibility
For any of our guests who are wheelchairs users or have mobility issues, please speak to one of our ushers on arrival and they will direct you where you will be situated in the auditorium. Prams and buggies are also welcome in the auditorium and our ushers will advise where these can be situated. Small children and babies are welcome. For everyone’s safety, children will need to be seated at all times and please be mindful of other guests and our performers.
How long is the performance?
The performance will run for approximately 120 minutes, including a 20 minute interval.
Covid-19
Any government guidelines in place at the time of these performances will need to be followed.
What is the Refund Policy?
Tickets will be refunded if the show is unfortunately cancelled by The Kentish Players or Fort Amherst. Please also see our wet weather policy.
Who do I contact if I have more questions?
If you have any questions, need to make any amendments or cancelations, please email enquiries@kentishplayerstickets.com
